ServiceNow CSDM, CMDB, ITOM

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: ServiceNow CSDM, CMDB, ITOM

Location: PAN INDIA

Work Mode: Hybrid Mode

Experience: 6+years (6 years Relevant)

Job Type: Contract to hire (C2H)

Notice Period: - Immediate joiners.

Required

10 years of experience in implementing or architecting ServiceNow solutions

Experience in Design configure and customize ITOM CSDM and CMDB modules

Must have experience in the design and implementation of the modules below

O ITOM Design Setup and configuration of ServiceNow ITOM modules like Discovery Service Mapping Event Management Cloud management Health Log Analytics Certificate management and Orchestration Integrations

O CSDM Implementing and maintaining the CSDM framework within the ServiceNow platform including defining data requirements configuring CMDB classes and establishing relationships between configuration items CIs Define Create and maintain relationships between CIs in the CSDM including dependencies containment and service relationships Develop and implement data management and governance policies for the CSDM to ensure data accuracy consistency and completeness

O CMDB Ensuring the CMDB is populated with accurate and UpToDate data and that it accurately reflects the IT environment and its relationships with business services

Extensive experience across the ServiceNow core platform security performance and compliance

Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding Service Graph Connectors

Experience with scripting in the ServiceNow platform using JS Business Rules Client Scripts UI Actions UI Pages Angular JS Jelly etc

Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications

Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions

Perform system testing troubleshooting and issue resolution during the implementation phase

Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow

Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule

Document processes configurations and solutions to create comprehensive user guides and training materials

Excellent communication and interpersonal skills Strong ownership accountability and attention to detail i

Skills

Mandatory Skills : ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow ITOM-Discovery,ServiceNow ITOM-ServiceMapping,ServiceNow-Cloud Observability,ServiceNow ITOM-Governance,ServiceNow ITOM-Cloud Insights