ServiceNow Business Process Analyst

We empower our clients and people to realize their full potential.

Key Responsibilities:

• Analyze diverse business requirements to be solved with automation on the ServiceNow platform.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Evaluate Service Management business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Develop and document improvement opportunities and evaluate the impact of solutions on ServiceNow functionality.
• Effectively communicate your insights and plans to cross-functional team members and management.
• Work closely with clients, technicians, and managerial staff.
• Stay up-to-date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Act as a subject matter expert in ServiceNow and Enterprise Service Management.

Job Requirements:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills.
• Able to work effectively in a fast-paced environment.
• Familiarity with ServiceNow and its applications.
• Ability to analyze data and make informed decisions.