Senior Technical Specialist - Servicenow Expert

Job Title: Senior ServiceNow Technical Consultant About the Role:

We are seeking an experienced Servicenow Senior Technical Consultant to join our team. The ideal candidate will have a strong understanding of Servicenow and its applications, as well as excellent technical and problem-solving skills. Key Responsibilities:

• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with cross-functional teams to understand business requirements and implement changes to existing functionality or deploy new functionality.
• Draft user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the Servicenow platform.
• Implement new functionality for customers while following Servicenow best practices.
• Assist in troubleshooting Servicenow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Produce detailed documentation on all work completed.
• Lead technical implementation teams including code review for less experienced consultants.
• Develop and configure required integration components such as SSO, LDAP, and APIs.
• Develop and enhance Servicenow portal components to improve user experience.
• Enable customers' Servicenow administrators to be self-sufficient wherever possible.
• Conduct technical training and knowledge transfer sessions.