ServiceNow HRSD Consultant

Role Overview

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.

We are seeking a Technical Consultant with HRSD experience to join our capability partners with clients to deliver HRSD strategy and design, technology advisory, solution design, deployment, go-live, training and change support.

This role is expected to act as a Human Resources Service Delivery (HRSD) delivery consultant for ServiceNow engagements by delivering solutions based on the requirements provided by the Slalom team and the Client. The solutions should be holistic in nature and include repeatable designs for productivity. In addition to technical skills, they should be comfortable interacting outside of the IT department with the business. They should have a high degree of business proficiency, professional maturity, and poise. Critical thinking and working in unfamiliar areas will be required.

Key Responsibilities:

• Work with the client using a future focused mindset to understand their long-term Enterprise goals, understand how the ServiceNow platform's and capabilities fits into their Enterprise application ecosystem, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals
• Translate business requests into requirements to hand off to a technical delivery team, ensuring all requirements meet pre-defined standards and encompass the entire solution
• Design the technical blueprints for how HRSD can help meet the client's enterprise goals
• Review and deliver technical solutions to ensure they meet customer requirements using the most efficient methods that leverage ServiceNow best practices and standards.
• Mentor teammates on ServiceNow platform best practices about HRSD, platform architecture, customizations, etc.