ServiceNow Implementation Expert

Senior ServiceNow Technical Consultant Role

We are seeking a highly skilled Senior ServiceNow Technical Consultant to provide guidance to customers on modeling and automating processes in ServiceNow, developing solutions for their ServiceNow environment.

• Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Coordinate with the Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed.
• Draft user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Answer technical and application configuration questions.
• Configure and customize new applications and modules within the ServiceNow platform.
• Implement new functionality for customers while following ServiceNow best practices.
• Assist in troubleshooting ServiceNow upgrades, patching, and release management.
• Provide analysis of problems and possible solutions.
• Lead technical implementation teams, including code review for less experienced consultants.
• Develop and enhance ServiceNow portal components to improve user experience.
• Enable the customer's ServiceNow administrator(s) to be self-sufficient wherever possible.
• Conduct technical training and knowledge transfer sessions.
• Research systems and/or programs to determine causes of failure or poor operational performance; Maintain 80% billable utilization target.