ServiceNow Admin

Job Description

As a ServiceNow Admin, you will be responsible for monitoring the health and administration of the ServiceNow platform, as well as configuring and enhancing core applications. This role requires 3+ years of experience with ServiceNow platform administration and system administrator experience. Duties/Responsibilities:

• Monitor the health and administration of the ServiceNow platform
• Configure and enhance core applications, including Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting
• Support implemented and proposed solutions on the ServiceNow platform
• Load, manipulate, and maintain data between ServiceNow and other systems
• Participate in deployment of features and ServiceNow releases
• Make recommendations and participate in implementing ServiceNow requirements
• Provide architectural controls and impact analysis for new requirements
• Research and stay current in ServiceNow products and applicable integrated technologies
• Create and maintain a detailed view of the ServiceNow architecture
• Contribute to ServiceNow software releases through configuration tasks and feature delivery
• Optimize stability and usability of ServiceNow through regular application maintenance
• Collaborate with team members to design best solutions for technical issues Required Skills/Abilities:
• 3+ years of experience with ServiceNow platform administration
• 3+ years of System Administrator experience
• ServiceNow Systems Administrator Certification
• CompTIA Security+ Certification
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Experience with LDAP integration and Web Service integration such as API Web Services
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Possess effective interpersonal, verbal, and written communication skills