Senior ServiceNow Consultant

As a Senior ServiceNow Consultant, you will be responsible for guiding our customers through the process of modeling and automating their business processes in ServiceNow. You will design solutions for their ServiceNow environment. Key Responsibilities:

• Provide hands-on assistance with development tasks, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
• Collaborate with cross-functional teams to understand customer requirements and coordinate changes to existing functionality as well as new functionality to be deployed
• Draft user stories, acceptance criteria, testing strategies, and knowledge transfer plans while supporting customers in reviewing and approving them
• Answer technical questions related to application configuration
• Configure and customize new applications and modules within the ServiceNow platform
• Implement new functionality for customers while adhering to ServiceNow best practices
• Assist in troubleshooting ServiceNow upgrades, patching, and release management
• Provide analysis of problems and possible solutions
• Produce detailed documentation on all work completed
• Lead technical implementation teams and conduct code reviews for less experienced consultants
• Develop and configure required integration components such as SSO, LDAP, and APIs
• Develop and enhance ServiceNow portal components to improve user experience
• Enable customers' ServiceNow administrators to be self-sufficient wherever possible
• Conduct technical training and knowledge transfer sessions
• Research systems to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Requirements:
• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
• Familiarity with integrations using REST/SOAP web services
• Ability to work remotely and collaborate with distributed teams
• Ability to understand and implement complex end-user requirements
• Strong organizational skills and ability to manage multiple projects