Senior Implementation Consultant

Senior Technical Consultant

The Senior Technical Consultant role at ServiceNow is a key position that requires expertise in configuring the IT Asset Management (ITAM) products based on best practices.

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. support.
• Support engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.

Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities in improving their ITAM capabilities. Key Responsibilities:

• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology.
• Drafting more technically-focused user stories, acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
• Guide and provide ad-hoc oversight/training for the customer's future system administrators throughout the engagement.
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development.
• Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution.

Promoting continuous improvement practices for delivery/engagement materials and providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request.

Up to 50% travel annually, driven by customer needs and internal meetings.

A current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications.

At least 5 years of configuration/development experience for complex, highly-capable technologies – inclusive of integrations and portals.

Demonstrated ability to influence and consult (providing options with pros, cons, and risks) within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity.