ServiceNow Technical Specialist

ServiceNow Technical Specialist Role Overview

This position involves working closely with customers to deliver ServiceNow technical solutions that meet their specific needs. The successful candidate will have a deep understanding of ServiceNow capabilities and how they can be applied to drive business value.

The key responsibilities of this role include:

• Providing expert-level support for ServiceNow implementations, configurations, and customizations
• Developing and maintaining relationships with key stakeholders, including customers, sales teams, and technical leads
• Identifying and mitigating risks associated with ServiceNow deployments
• Collaborating with internal teams to design and deliver ServiceNow training programs

To be successful in this role, you will need:

• 4+ years of experience implementing, configuring, and customizing ServiceNow
• 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, TCP/IP)
• Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog)
• Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0
• Familiarity with integrations using REST/SOAP web services

The benefits of this role include:

• A competitive salary range of $125,000-145,000 USD annually
• A flexible remote work option
• A comprehensive benefits package
• An additional PTO day for mental health
• Half-day Fridays