Senior Implementation Consultant

Senior Implementation Consultant Role

The Senior Technical Consultant role at ServiceNow involves being the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow ITAM products based on configuration best practices to accelerate and drive customer business outcomes. Key Responsibilities:

• Configure Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration
• Support engagements efforts for ITAM-specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
• Advise customers in their efforts to take advantage of the ServiceNow ITAM Solution's standard capabilities to improve their ITAM capabilities
• Lead customer design workshops focused on ServiceNow Platform and ITAM Solution technology
• Draft more technically-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them Requirements:
• Be a US citizen
• Hold a current ServiceNow Certified System Administrator (CSA) certification, and relevant Solution-Specific Certified Implementation Specialist designations in HAM and SAM and/or Micro-Certifications
• Have at least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in within ITAM, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) Work Environment:

This role offers a base pay of $135,300-$236,800, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The company also offers health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs.