Senior Value Strategist, Value Realization

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Senior Value Strategist, Value Realization

ServiceNow is creating the future of work. We help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are looking for a seasoned value professional to join a team on the forefront of ensuring that our customers achieve their desired business outcomes. In this role, you will lead field engagements, while also contributing to continuous innovation efforts for the value realization program for ServiceNow customers. The customer facing component will be a hybrid model, leading deep-dive customer engagements for key accounts while also training and co-delivering value realization motions in partnership with our Customer Success Teams. Our objective is to lead in partnership with Customer Success and other customer-facing functions, strategic consultative customer interactions to build consensus on how core capabilities of the ServiceNow platform can support CXO business transformation goals. Through years of practical experience, executive gravitas & presence, and a fundamental knowledge of business and technology trends, this value realization expert will build and develop trusted advisor relationships with customers, partners, and internal stakeholders. A successful candidate will have the following attributes:

Customer Engagement

• Engage executives to define and validate industry-aligned digital transformation initiatives, tailored to the customer’s business and strategy and applying ServiceNow methodologies
• Lead customer engagements together with Customer Success teams to align the ServiceNow Value Management experience to their organization’s strategies and outcomes
• Be both a player and a coach to Customer Success teams in presenting value realization findings and recommendations to senior customer stakeholders
• Connect ServiceNow-enabled outcomes to strategic relevance through expert analysis and effective executive-ready storytelling
• Guide, mentor, and when necessary, lead customer-facing teams in the full value management lifecycle, including value realization methodologies
• Provide analytical expertise to help assess and prioritize outcomes observed in customer’s data to their strategies, using value management as a direct contributor for Customer Success’ roadmap work on the ServiceNow platform
• Create high-quality deliverables that communicate strategic agreement, present multi-year Value Realization assessments and document actions and recommendations to justify action/ next steps

Thought Leadership and Content

• Assist in establishing the vision for our Value Realization (VR) services strategy and portfolio
• Collaborate closely with Customer Success teams and other key stakeholders to shape and define our best practices to ensure our content, tools, and methods are world class
• Leverage data analytics and insights and customer success delivery platforms to provide customers with improvement recommendations as a competitive differentiator

Qualifications

To be successful in this role you have:

Additional Skills and Experience:

• A minimum of 10+ years of relevant experience:
• Value consulting/realization experience across a variety of process areas (IT, HR, Customer Service, etc.); or management consultant from a top tier firm with exposure to cloud technologies and digital transformation initiatives
• Demonstrated skills adapting, building, and creating value models that have been direct contributors to completing executive-ready customer value story deliverables.
• Highly adept at leading organizational change as it relates to large complex programs (internal and external)
• MBA from a top tier institution is highly preferred
• Excellent communication skills inclusive of facilitating workshops, whiteboarding, public speaking, and preparing professional written bodies of work
• Experience developing C-Level relationships with an ability to simplify and communicate complex strategy and value topics to an executive audience
• Exemplary analytical, business, and financial acumen
• High level of executive gravitas with a humble demeanor
• Skilled in building networks across internal teams and with customers
• Enjoys working in a highly collaborative, fast-paced, and often ambiguous environment

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.