Service Now Developer (Discovery, SPM)

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a skilled ServiceNow Developer with expertise in Discovery and Service Portfolio Management (SPM) to support the development, customization, and maintenance of our ServiceNow platform. The ideal candidate will have a strong technical background in creating and optimizing Discovery patterns, troubleshooting processes, and working with cloud environments to enable comprehensive asset discovery across hybrid and multi-cloud infrastructures.

Additional Information

The base salary for this position will vary based on geography and other factors. In accordance with the law, the base salary for this role if filled within Charlotte, NC is $115K to $125K/year & benefits (see below).

The Role

Responsibilities:

• Develop, customize, and maintain ServiceNow Discovery patterns to ensure accurate and efficient data collection.
• Research, troubleshoot, and resolve issues related to Discovery processes, integrations, and data accuracy.
• Collaborate with cross-functional teams to address incidents, update discovery configurations, and improve discovery workflows.
• Utilize Regular Expressions (RegEx) for pattern customization, advanced data extraction, and optimization.
• Work with various operating systems (Windows/Linux) to ensure reliable and comprehensive discovery data.
• Leverage cloud concepts and platforms (GCP, Azure, etc.) to extend discovery capabilities across hybrid and multi-cloud environments.
• Ensure all development efforts align with ServiceNow best practices, standards, and enterprise policies.
• Document development architectures, configurations, and troubleshooting steps for knowledge sharing.

Requirements:

• Hands-on experience in ServiceNow Discovery Pattern Development and customization.
• Strong knowledge of Windows and Linux operating systems and their discovery requirements.
• Proficiency in Regular Expressions (RegEx) for pattern creation and optimization.
• Experience with cloud platforms such as Google Cloud Platform (GCP), Microsoft Azure, or similar.
• Active CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications (mandatory).
• Prior experience troubleshooting and resolving Discovery and integration issues.

Preferred, but not required:

• Good understanding of ServiceNow Service Portfolio Management (SPM).
• Knowledge of scripting languages like JavaScript.
• Familiarity with network protocols and data collection techniques.
• Strong problem-solving and communication skills.
• Ability to work collaboratively in a team environment and adapt to evolving project needs.

We offer:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.