ServiceNow Technical Lead

Job Description

We are seeking an experienced ServiceNow Developer/Architect to design, develop, and implement ServiceNow solutions that align with our agency's objectives.

The ideal candidate will have a strong background in Customer Service Management (CSM) and IT Service Management (ITSM), a thorough understanding of data architecture and table extensions, and experience in both B2B and B2C environments.

This role requires strong technical expertise, stakeholder management skills, and the ability to drive governance and best practices within the platform.

Duties Include:

• Design and develop scalable ServiceNow solutions, ensuring alignment with agency needs and industry best practices.
• Implement and configure CSM, ITSM, and other ServiceNow modules as required.
• Architect and optimize data models, table structures, and table extensions to support enterprise-wide ServiceNow applications.
• Develop and maintain ServiceNow reports and dashboards, including Performance Analytics (a plus).
• Collaborate with stakeholders to gather requirements, define solutions, and ensure successful delivery.
• Lead and support Service Portal development (preferred) to enhance user experience.
• Ensure compliance with ServiceNow governance frameworks, best practices, and security policies.
• Drive continuous improvements and innovations within the platform through custom development and integrations.
• Provide guidance on ServiceNow upgrades, implementations, and enhancements. Required Skills and Qualifications

Experience:

• Certified System Administrator (CSA)
• At least 5 years of experience in ServiceNow development and architecture.
• 2 years of experience using B2B and B2C business models and their application within ServiceNow.
• 2 years of experience with ServiceNow reporting and analytics. Benefits

The State of Maryland offers a comprehensive benefits package to its employees. Others

Please note that all qualified applicants are placed on an unranked list of candidates and will remain active on this list for at least one year.

Incomplete information may result in the disqualification of your application.

All information concerning your qualifications must be submitted by the closing date.