Tech Leadership Role - ServiceNow Expert

Experienced professionals are sought for a challenging role as ServiceNow Tech Lead in a dynamic and fast-paced environment.

The position will focus on supporting the ServiceNow Request Management Catalog, Self-Service Portal, and Knowledge modules. Key Responsibilities

• Create and maintain catalog items and self-service portal components.
• Develop workflows to ensure service delivery aligns with established SLAs.
• Perform daily system administration tasks, including approved changes to forms, tables, reports, configurations, and workflows.
• Support program activities by providing metrics, reports, and configurations within the catalog and knowledge space.
• Troubleshoot problems, resolve incidents, and implement bug fixes.
• Collaborate with stakeholders to understand business processes and digitize legacy processes. Essential Skills and Qualifications
• Strong administration and operational knowledge of ITSM, Portal, Catalog, and Knowledge management.
• UX design expertise for catalog development.
• Knowledge of ITIL Framework, including Change, Release, Incident, Knowledge Management, and CMDB processes.
• Experience with IT and Web Development/Front-End technologies, including JavaScript, ServiceNow Scripting, XML, and Shell Scripting.
• Bachelor of Science in Computer Science, Computer Engineering, or related field.
• ServiceNow Certified Systems Administrator (CSA) or other ServiceNow certifications preferred. Additional Skills & Qualifications
• Proven experience managing multiple projects in a fast-paced environment.
• Ability to work collaboratively with business analysts, developers, program teams, and stakeholders to translate requirements into technical solutions.
• Expertise in designing, developing, and implementing ServiceNow catalogs, knowledge articles, and workflows.
• Experience with building and maintaining integrations between ServiceNow and other systems using APIs and web services.
• Deep understanding of the ServiceNow platform architecture and back-end experience managing and updating UI parameters on self-service Portals.