Principal Service Management Consultant

Job Description : A Governance, Risk, and Compliance (GRC) Integrated Risk Management (IRM) Subject Matter Expert (SME) has expertise and knowledge in the domain, technical aspects, and processes required to manage and implement a GRC IRM solution. This SME is the expert in designing, developing, testing, analyzing, creating, and modifying the ServiceNow functionality. Working alongside a ServiceNow Architect and Engagement Teams, the GRC IRM SME shares responsibility for the overall ServiceNow solution.

Key Responsibilities:

In addition to complying with Capgemini's professionalism policies, the GRC IRM SME is responsible for:

• Interacting with Engagement Teams to collect and translate technical development requirements

• Participates in the definition, design, build, and implementation of ServiceNow GRC IRM framework and solutions to meet client needs

• Provides guidance and insight regarding industry best practices and recommendations

• Definition of process and technical requirements to support design

• Ensures that system improvements are successfully implemented

• Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution

Qualifications:

• Required Skills: o ServiceNow Certified Systems Administration (CSA) certification o ServiceNow GRC IRM Certification

• 1+ years' experience working with GRC IRM solutions on the ServiceNow platform

• ITIL V4 Foundation or above (or willingness to obtain it)

• Experience utilizing the Agile/Scrum methodology to define and deliver development work

• Experience integrating to multiple data sources used to populate ServiceNow modules

• Good understanding of ITSM Tooling / ServiceNow / GRC IRM

• Strong understanding of solution components and their capabilities (applications, infrastructure, networks, databases, web technologies)

• Excellent communication skills (verbal and written)

• Able to work independently and demonstrate initiative through pro-active behavior

• Participates in and/or leads diagnosis and fixing of problems within area of expertise

• Identifies and fixes the root cause rather than just symptoms

• Competent in use and understanding of ITSM processes & systems for client and Capgemini benefit

• Listens and ensures understanding of the client requirements to be able to support the design of appropriate solutions

• Works with peer team to develop and promote solution

• Displays a basic and developing understanding of Capgemini, the way we do business and the technologies involved

• Possesses good analytical skills and can apply sound levels of logic to tasks undertaken

• Possesses good presentation skills

Benefits at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as (k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported global revenues of €22.1 billion.