Senior ServiceNow Architect

ServiceNow Developer

This is an exciting opportunity to join our team as a ServiceNow Developer and contribute to the design of architecture and optimization of the ServiceNow platform capabilities in support of IT service delivery, automation, and workflow modernization efforts.

• Lead the architectural design, development, and implementation of complex ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Service Catalog.
• Oversee ServiceNow platform performance, upgrades, integrations, and overall health to ensure stability, scalability, and security.
• Collaborate with stakeholders to gather and translate business and technical requirements into effective ServiceNow configurations and enhancements.
• Lead the development of custom applications, UI policies, business rules, workflows, and automation scripts using JavaScript and REST API's.
• Guide the creation of dashboards, reporting mechanisms, and performance analytics to provide insights to stakeholders.
• Drive compliance with ITIL v4 standards and enterprise IT policies.
• Provide expert troubleshooting and resolution of platform issues and user incidents.
• Stay abreast of ServiceNow's evolving capabilities and recommend enhancements to support digital transformation.
• Mentor and lead junior developers, ensuring code quality, documentation, and delivery best practices.

Qualifications

EDUCATION AND EXPERIENCE:

• Must have an MS or BA/BS Degree in computer science or information technology with two (2+) years of additional experience.
• Must have at least five (5+) years of relevant experience working in IT software asset management, IT procurement, or related fields.

Certification Requirement

• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• ServiceNow Certified Application Developer (CAD), or equivalent.

Responsibilities

• Develop, implement, and maintain ServiceNow applications and modules.
• Lead the development of custom applications, UI policies, business rules, workflows, and automation scripts.
• Collaborate with stakeholders to identify and prioritize business and technical requirements.
• Stay up-to-date with ServiceNow's evolving capabilities and recommend enhancements.
• Mentor and lead junior developers.

About the Position

This position requires strong leadership skills, technical expertise, and excellent communication skills. If you are a motivated and experienced professional looking for a new challenge, this could be the perfect opportunity for you.