Director, ServiceNow

Job Opportunity at KPMG

KPMG is seeking a technical Director to join our ServiceNow Consulting practice. As a key member of our team, you will play a vital role in delivering exceptional client service and driving business growth. Responsibilities:

• Lead ServiceNow client implementations including multiple workstreams from initial planning, requirements design, development, testing, implementation, and post-engagement support.
• Provide strategic architectural vision for ServiceNow implementations that align with client needs, business goals, and industry standards.
• Utilize deep technical knowledge of ServiceNow capabilities and stay up-to-date with platform enhancements and updates.
• Engage with decision-makers to lay out project roadmaps and ensure delivery aligns with organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries.
• Oversee the management and development of specific solution areas within the ServiceNow platform, ensuring they meet evolving client needs and market demands.
• Manage engagements according to KPMG's financial/cost management policies.
• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness.
• Maintain key customer relationships and cross-sell other KPMG service offerings as well as maintaining satisfaction and good standing.
• Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.