ServiceNow Configuration Specialist - Onsite

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Title: ServiceNow Configuration Specialist - Onsite

Mandatory skills:

ServiceNow,

ServiceNow Configuration, ServiceNow platform,

Microsoft Teams, SharePoint,

SharePoint architecture, SharePoint functionalities,

Process Improvement, system performance,

sharePoint online, functionality enhancement, user support,

monitor, configure, problem solving, collaboration, communication, documentation, organizational

Description:

The client is looking for a detail-oriented ServiceNow Configuration Specialist to join our team. In this role, you'll configure the ServiceNow platform based on templates created by our Process Improvement Team, ensuring it meets our organization's specific needs without extensive customization or programming. You'll also spend about 30% of your time enhancing SharePoint functionalities.

Key Responsibilities:

Configure ServiceNow according to predefined templates and guidelines from the Process Improvement Team.

Adjust configurations to meet specific organizational needs.

Work closely with the Process Improvement Team to understand and apply template nuances.

Improve SharePoint functionalities to enhance user experience and system performance.

Facilitate the transition of information from SharePoint to Microsoft Teams.

Provide user support and troubleshoot issues related to ServiceNow and SharePoint.

Maintain documentation for configurations and processes.

Monitor system performance to ensure everything runs smoothly.

Qualifications:

Experience configuring ServiceNow.

Understanding of ServiceNow and SharePoint architecture and functionalities.

Excellent problem-solving skills and attention to detail.

Ability to work collaboratively with cross-functional teams.

Effective communication skills, both verbal and written.

Familiarity with Microsoft Teams and its integration with SharePoint.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008