ServiceNow Transformation Expert

Technical Lead for ServiceNow Transformation

Our organization is seeking a seasoned Technical Lead to drive the implementation of ServiceNow solutions. The ideal candidate will have extensive experience in ServiceNow and a strong understanding of technical delivery.

• Lead the technical delivery of ServiceNow projects, ensuring adherence to best practices and technical excellence.
• Design and implement ServiceNow Order Management (OM) and Strategic Portfolio Management (SPM) modules.
• Collaborate with architects and other technical leads to ensure cohesive solution design.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 8+ years of hands-on experience with ServiceNow, including 3+ years in SPM.
• Strong knowledge of:
• CSDM.
• Workspaces, UI Builder, Flow Designer.
• Service Catalog, PPM, Project Management, Demand Management, OKR.
• Integration Hub and scripted APIs.
• Portal management and customization.
• Excellent communication skills, including the ability to explain complex topics to non-technical stakeholders.

Preferred Skills:

• Experience with Sales and Ordering processes.
• Familiarity with EAP and CSM modules.

Team & Environment:

You will be part of a dynamic digital transformation team focused on delivering strategic priorities and enhancing enterprise digital capabilities.