ServiceNow Lead Solution Architect

About This Role

As a ServiceNow Lead Solution Architect at Slalom, you will be responsible for leading the implementation and industry best practices of the ServiceNow platform. You will have a breadth of knowledge and experience in client delivery, business process best practices, and functional design.

You will focus on delivering complex ServiceNow solutions, from discovery to deployment, while collaborating with client stakeholders, functional, and technical team members. A self-driven individual with a "get it done" attitude and passion to solve complex business and technology problems is required.

Your Key Responsibilities

• Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
• Translate business requirements into well-architected solutions that best leverage the ServiceNow platforms and products
• Lead functional and business design sessions; architect and document business process flows; identify gaps between client's current and desired end state
• Lead functional and business process teams
• Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solution's feasibility and functionality
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Follow and understand new ServiceNow products and technical capabilities resulting from product releases and acquisitions
• Provide expertise during sales efforts to determine design, feasibility, and estimations
• Demonstrate thought leadership through publishing, public speaking, and client presentations
• Coach and mentor junior technical and functional team members

Your Background

• 8+ years of service management industry experience, the majority specifically with ServiceNow
• Expertise in one or multiple ServiceNow modules including ITSM, CSM, SPM, etc.
• Strong knowledge and experience of ServiceNow functional development and configuration.
• Specific qualifications:
• Understanding of function system architecture and ability to design scalable, maintainable, and organized solutions.
• Understanding of key design patterns, ServiceNow data models, and best practices.
• Expert understanding and experience of data sharing and visibility considerations.
• Proven ability to design and optimize business processes and map to ServiceNow out-of-the-box functionality
• Requirements elicitation, analysis, management, and documentation
• Expert knowledge of ServiceNow & service management business processes with the ability to design and optimize business processes to ServiceNow out-of-the-box functionality
• Experience and exposure in NowAssist and ServiceNow AI product capabilities.
• Base understanding of technical areas of ServiceNow including Core platform functionality for process automation such as (Business Rules, Script Includes, and Flows etc).
• Excellent writing and oral communications skills
• Up-to-date knowledge and training on latest ServiceNow releases, features, and developments.
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire