ServiceNow Engineering Lead

About JobDiva

We are a specialized technology staffing agency supporting professional and financial services companies. We stand out in technology staffing by listening to candidates and advising them on how to add value, find interesting projects, and advance their careers. Key Responsibilities:

• Design and implement a scalable, flexible, and secure ServiceNow platform architecture that meets evolving business needs.
• Develop automation solutions using ServiceNow to streamline IT service management and enhance operational workflows.
• Utilize Azure cloud services to build, deploy, and manage scalable and secure automation workflows, integrating them seamlessly with the ServiceNow platform.
• Analyze existing processes to identify automation opportunities, re-engineer workflows, and implement solutions that drive efficiency and reduce manual intervention.
• Work closely with IT, operations, and development teams to integrate innovative automation solutions across the organization.
• Establish metrics, dashboards, and monitoring solutions to track automation performance, ensuring continuous improvement and adherence to SLAs.
• Stay updated on emerging automation and cloud technologies, proposing enhancements that align with our strategic goals and industry best practices. Qualifications:
• Bachelor's or Master's degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 5+ years in software engineering or IT operations with a strong focus on automation and process improvement.
• Proven expertise in ServiceNow automation, including workflow design, script development, and platform customization.
• Hands-on experience with Azure cloud services and associated automation tools and deployment pipelines.
• Familiarity with modern software development practices and scripting languages (e.g., Python, PowerShell).