ServiceNow Capability Leader

Job Description

We are seeking a senior leader to lead our global ServiceNow capability, driving growth, excellence, and innovation within the organization. As the leader for our ServiceNow practice, you will play a pivotal role in shaping the strategic vision for the capability, collaborating with senior leaders to align investments, talent, and go-to-market priorities.

Responsibilities:

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on some of the most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.

Requirements:

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management, and partner alliance management.
• Deep domain expertise in ServiceNow and a proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client's needs.
• Experience managing a consulting practice to successful business metrics.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.

Benefits:

• Meaningful time off and paid holidays.
• Parental leave.
• 401(k) with a match.
• Range of choices for highly subsidized health, dental, and vision coverage.
• Adoption and fertility assistance.
• Short/long-term disability.

About Us:

We are a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. We collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.