ServiceNow Leader

Job Title: ServiceNow Leader

About the Role

We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape.

This role may be based in any of our Slalom office locations.

Your Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
• Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Identify and pursue new client opportunities in collaboration with account and market leaders.
• Shape proposals, lead solutioning, and support go-to-market campaigns.
• Manage a team of ServiceNow consultants, architects, and developers. Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
• Manage the team to achieve revenue and utilization goals. Ensure appropriate business rigor for managing pipeline, staffing, project margin.

Your Background

• A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
• Strong leadership skills with the ability to inspire and lead a team.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• A demonstrated commitment to continuous learning and professional growth.
• Willingness to travel up to 50%.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life.