ServiceNow Architect

Key Responsibilities:

• Serve as a trusted advisor to Customer stakeholders by driving the transformation and automation of critical business processes, collaborate to gather and analyze business requirements, define strategic ServiceNow-based solutions, and support the development of detailed use cases to guide project implementation.
• Work closely with ServiceNow platform owner and go back to business to understand the requirements and map the requirements with ServiceNow components and provide the feasibility.
• The BA will be responsible for delivering the high-level design, outlining the overall scope and architecture of the proposed solution. Upon initiation of implementation, the architect will also develop the low-level design, detailing functional and technical components to guide Functional Consultants (FC) and Technical Consultants (TC). Additionally, the architect will provide ongoing support to implementation teams as needed throughout the delivery lifecycle.
• The BA will be responsible for defining the ServiceNow roadmap for Customer, advising the Service Owner on upcoming platform modules and features. The BA will assess how these new capabilities can be effectively leveraged within Customers existing environment, enabling a well-informed and strategic transformation plan.
• The BA will be responsible for providing effort estimates for new projects, enabling the Customer platform owner to define and deliver the new pods. This ensures timely allocation of resources from the existing pod and the need of new pod resources.
• BA will be responsible for doing demos wherever required with Customer stakeholders. Key Tasks:
• Gather requirements, high level specifications, guiding principles, and conceptual models that describes the next stage of evolution, often called as future state.
• Provide holistic information and insights to identify opportunities to execute on enterprise strategy and make better informed decisions.
• Creating solutions pertaining to Customer requirements and drive continuous improvement of user experience, implementation methodology, and service offerings based on client experiences.
• Define future processes (any new IT and Non-IT ServiceNow modules) through workshop delivery and data collection.
• Provide details about dependencies, key integration points, and building of the roadmap for the ServiceNow solution(s) while extending the solution across multiple Lines of Business and various groups within the Customer organization.
• Provide a clear business vision, and best practice recommendations around implementation choices, system design, integrations, and system enhancements.
• Evaluating newly proposed solutions with Customer with security / compliance and enterprise architect team.
• Align Business and Technology Strategies and own strategic responsibility for client service management and Service Automation systems.
• Analyze the gaps between the current state and desired state.
• Set priorities of the new deliverables and build execution strategy by involving relevant stakeholders. Qualifications:
• ServiceNow Certified System Administrator (CSA) and one or more certifications like CIS (ITSM, HR, CSM), CAD, or CTA preferred.