Advanced ServiceNow Business Analyst Opportunity

Job Description

We are seeking a highly skilled ServiceNow Business Analyst to join our team.

This is an exciting opportunity for someone who wants to work in a home-based role and contribute to the deployment, maintenance, and improvement of our ServiceNow Service Management platform.

The ideal candidate will have practical experience in designing and configuring solutions, writing specifications, and managing the test and deployment process.

This role involves working with team members, stakeholders, and end users to provide application support, system configuration, delivery, testing, and documentation services.

• Capture business and user requirements through agile methodologies.
• Ensure that requirements are understood, developed, tested, and delivered to specification.
• Design and configure ServiceNow applications and services.
• Represent project stakeholders throughout planning, development, and release processes.
• Collaborate with the platform team to develop release estimates.
• Support the testing effort.
• Work with stakeholders to drive adoption.
• Provide BAU Support for any ServiceNow incidents and requests, liaising with customers and 3rd party teams as necessary. Required Skills and Qualifications
• Experience working as a ServiceNow Business Analyst, carrying out system maintenance and new implementations.
• Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action.
• Experience of the CSM module.
• Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
• Excellent understanding of ServiceNow platform.
• Strong communication skills.
• Ability to gain SC clearance or ideally already possess it. Benefits
• Opportunity to progress your career.
• 23 days' holiday (rising to 27 days with length of service).
• The opportunity to take a paid day out of the office, volunteering for charity partners or a cause of your choice.
• Access to employee network groups representing every strand of diversity and allowing colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle-to-work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave. About Us

We are a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career.

We will provide the support you need to do just that.

Our purpose is to create a better outcome for all our stakeholders.

We are an equal opportunity employer and Disability Confident.

We recruit and develop people based on their merit and passion.

We provide an inclusive, barrier-free recruitment process and working environment for everyone.