ServiceNow Consultant (Wireless Telecom Network Operations Center & Data Analytics) : 15+ Years

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Position : ServiceNow Consultant (Wireless Telecom Network Operations Center & Data Analytics)

Location : Dallas TX ( Day 1 Onsite)

Experience : 15+ Years

Duration : Contarct : 12 Months

Urgent and immediate need for a ServiceNow consultant / process SME with deep experience with the use and configuration of Service Now in a Wireless Telecom Network Operations / Assurance domain. This individual is to replace an existing consultant and to take on the work being delivered by that person, so need someone that brings previous demonstrated experience/knowledge to be able to rapidly take up this work and drive the client s roadmap. The person needs to be hands on and can drive the client forward.

Critical

• Network Operations Center Process Knowledge
• Incident (ticket) Management, Repair Processes
• Change Management (Change Request) Processes
• ServiceNow experience
• Navigating the system, understanding how to find and do things
• Understanding the Role of the different modules (in order: CMDB, TSM, TSOM, nice to have FSM, CSM)
• TSOM Fault and Performance Management
• Understanding terminology (CI, Relationships, why this is important)
• Understanding Class and Relationship Structure and how they work together
• Discovery (multi-source CMDB)
• Typical NOC System Architecture (Ecosystem)
• Understanding of how the systems are used and how they work together

b. E.g. Network > EMS (domain) > NMS (cross domain) > Incidents

• Data Analytics
• Ability to review data and performing analysis to identify business challenges and identify the baseline for solution designs, etc and business benefits

Beneficial

• JIRA/Confluence
• All Development Stories and Project tracking done in these tool
• Organize development efforts (Product Manager) and write effective stories (BA/Product Owner)
• Excellent communication skills