ServiceNow Consultant - Telecom Network Operations / Assurance Focus - US (Dallas)

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Critical

• Network Operations Center Process Knowledge
• Incident (ticket) Management, Repair Processes
• Change Management (Change Request) Processes
• ServiceNow experience
• Navigating the system, understanding how to find and do things
• Understanding the Role of the different modules (in order: CMDB, TSM, TSOM, nice to have FSM, CSM)
• TSOM Fault and Performance Management
• Understanding terminology (CI, Relationships, why this is important)
• Understanding Class and Relationship Structure and how they work together
• Discovery (multi-source CMDB)
• Typical NOC System Architecture (Ecosystem)
• Understanding of how the systems are used and how they work together
• E.g. Network > EMS (domain) > NMS (cross domain) > Incidents
• Data Analytics
• Ability to review data and performing analysis to identify business challenges and identify the baseline for solution designs, etc and business benefits

Beneficial

• JIRA/Confluence
• All Development Stories and Project tracking done in these tool
• Organize development efforts (Product Manager) and write effective stories (BA/Product Owner)
• Excellent communication skills