Sr. Quality Assurance Analyst – ServiceNow

Sr. Quality Assurance Analyst – ServiceNow (Contract)

Seattle, WA, United States (On-site)

Contract (5 months 24 days)

Published 5 hours ago

JavaScript, ServiceNow Scripting

ServiceNow Platform, Test Management Tools, Defect Tracking Tools

ServiceNow ATF, Microsoft PowerAutomate, Jira

ServiceNow Quality Assurance, Automated Testing Framework (ATF), Contact Center QA, Agile QA Processes, CSM Workflow Testing

We are seeking a Sr. Quality Assurance Analyst – ServiceNow (Grade B) to lead the development and execution of structured QA processes supporting ServiceNow initiatives. This role requires hands-on expertise with ServiceNow ATF, PowerAutomate, JavaScript-based testing, and a deep understanding of CSM workflows. You will be responsible for driving quality control, governance, and continuous improvement across agile project and sustainment efforts.

Key Responsibilities:

• Develop, maintain, and execute software quality assurance test plans, scenarios, cases, and scripts from design through test phase.
• Ensure QA artifacts are applicable, traceable, reusable, and well-documented for ongoing use.
• Participate in product planning, requirement reviews, and design validation for accuracy and testability.
• Execute manual and automated test scripts, log detailed defects, and reproduce issues for failed cases.
• Perform and oversee planning, scripting, and execution of operational and compatibility testing using current QA standards.
• Implement and maintain QA practices, procedures, and documentation across project and sustainment teams.
• Contribute to continuous improvement of QA methodologies, tools, and governance.
• Support the design and implementation of new and existing testing tools in collaboration with QA leadership.
• Mentor QA analysts and contribute to shared knowledge around testing best practices.
• Communicate testing results, risks, and recommendations to project stakeholders and leadership teams.

Technical Profile:

• Hands-on experience with ServiceNow ATF and JavaScript-based testing
• Experience with Microsoft PowerAutomate
• Familiarity with CSM workflows and contact center operations
• Skilled in Agile/Scrum practices and Jira for test management

Functional Profile:

• Effective collaborator across QA, product, and business teams
• Experience in QA planning, governance, and reporting
• Skilled in process improvement and best practice implementation
• Strong documentation, communication, and problem-solving abilities
• Ability to assess QA impact across systems and recommend optimizations

Skills Summary:

Core Expertise:

ServiceNow Quality Assurance, Automated Testing Framework (ATF), Contact Center QA, Agile QA Processes, CSM Workflow Testing

Languages & Frameworks:

JavaScript, ServiceNow Scripting

Build & Testing Tools:

ServiceNow ATF, Microsoft PowerAutomate, Jira

Other Tools & Technologies:

ServiceNow Platform, Test Management Tools, Defect Tracking Tools

Soft Skills:

Analytical thinking, collaboration, test governance, quality leadership, communication, mentorship