ServiceNow Administrator/Developer SME #6174

Job Description

We are seeking a highly skilled ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. This position will be located in Washington, DC and is a hybrid remote role.

Main Responsibilities

• Develop and implement ITSM strategies that emphasize efficiency and effectiveness.
• Contribute to ITSM-related recommendations for implementation consideration across service management policies, guidelines, and processes.
• Work independently and collaboratively with remote teams and clients.
• Design and configure ServiceNow modules and forms.
• Administer ServiceNow applications, including updating security and workflow configurations.
• Design and develop scoped applications as well as a service portal.
• Provide additional support based on subject matter expertise.

Requirements

Bachelor's degree with 12+ years of experience or commensurate experience.

Required Skills and Experience

• Minimum of 8 years of overall IT experience.
• Minimum of 8+ years of experience as a ServiceNow developer in various roles.
• Thorough knowledge of the ServiceNow System.
• Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML.
• Experience in REST, SOAP services, etc.
• An understanding of ITIL and/or ITIL Certified.
• Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude.

Clearance Requirements

US citizenship is required to acquire a Top Secret Clearance.

Preferred Skills and Experience

• ServiceNow Administrator Certification.
• ITIL Foundation Certified.
• ServiceNow Developer Certifications.
• ServiceNow Certified Implementation Specialist.