ServiceNow Knowledge Systems Specialist

We are seeking a Knowledge Management Consultant to support a Fortune-ranked enterprise transformation initiative. This 100% remote contract role focuses on building, optimizing, and maintaining ServiceNow knowledge systems to drive self-service and ensure accessible, high-quality content across business units.

Critical qualifications for this position include proficiency in ServiceNow HRSD, ITSM, and/or CSM Knowledge Management modules, as well as expertise in change management, including driving adoption and process transformation across large organizations.

Key Responsibilities:

• Lead the development, organization, and ongoing improvement of knowledge bases within the ServiceNow HRSD platform.
• Assess current documentation, frameworks, and user needs; develop strategies to improve content accuracy, completeness, and usability.
• Collaborate with project teams and business stakeholders to implement phased self-service rollouts for ServiceNow HRSD.
• Define and maintain knowledge taxonomy and content classification to support effective knowledge retrieval and long-term scalability within ServiceNow HRSD.
• Coordinate content gathering, authoring, revision, and standardization with cross-functional groups.
• Develop and enforce governance processes for regular content review and maintenance.
• Provide leadership in change management to drive adoption, training, and effective knowledge sharing.

Benefits:

• This is a 100% remote opportunity, allowing you to work from anywhere in the U.S.
• The hourly rate for this position is $50-$80/hour W2 (with flexibility for outstanding experience).