ServiceNow Administrator with Security Clearance

Job Summary:

We are seeking a skilled ServiceNow Administrator to play a pivotal role in the management, maintenance, and optimization of the ServiceNow platform. This individual will work closely with cross-functional teams to implement best practices, maintain system integrity, and ensure seamless integration across business units.

Key Responsibilities:

• Administer and maintain the ServiceNow platform, including incident, change, and problem management modules.
• Develop and configure ServiceNow workflows, business rules, and UI policies.
• Create and manage user roles, access controls, and permissions.
• Implement ServiceNow integrations with third-party systems and other business applications.
• Monitor platform performance, identify issues, and apply necessary patches or upgrades.
• Provide technical support, training, and documentation for end-users and stakeholders.
• Collaborate with development teams to implement new features and enhancements.
• Maintain data integrity by implementing data management policies and procedures.
• Generate and analyze reports to provide insights into platform usage and service delivery.

Requirements:

• Able to obtain an active DoD Secret clearance.
• Proven experience as a ServiceNow Administrator with hands-on configuration and customization expertise.
• Extensive experience in workflow management and creation.
• Strong understanding of IT Service Management (ITSM) and ITIL best practices.
• Proficiency in ServiceNow modules including Incident, Change, Problem, and Asset Management.
• Experience with ServiceNow scripting languages (JavaScript, HTML, and AngularJS).
• 8570/8140 certification (e.g., Security+, CCNA, etc.).
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.

About Us:

The Diné Development Corporation (DDC) is a Navajo Nation-owned family of companies that delivers IT, professional, and environmental solutions to advance the missions of federal, state, and tribal government agencies. We leverage modern technologies and best practices to deliver client-driven solutions in areas like systems/software engineering, data management, cloud adoption, and cybersecurity.