ServiceNow HR Service Delivery Manager

Join our Digital Employee Experience team as the ServiceNow HR Service Delivery Manager, where you will play a crucial role in maximizing the value of the ServiceNow HRSD product. In this dynamic position, you will lead the product strategy and the deployment team responsible for creating, delivering, and enhancing digital solutions that empower Sherwin-Williams employees worldwide.

Your responsibilities will include implementing and refining capabilities related to onboarding, offboarding, employee transitions, case management, knowledge management, virtual agents, manager hubs, and alumni portals. Collaborating closely with Product Owners, Digital Employee Experience teams, Platform teams, and business stakeholders, you will ensure alignment with enterprise employee experience initiatives and prioritize critical product roadmap projects.

At Sherwin-Williams, we are committed to fostering an inclusive workplace that promotes growth and well-being. We believe that our employees' skills and passions are integral to our mission—helping them achieve their potential is essential to our success.

Highlights of our employee benefits include:

• Comprehensive health and wellness programs
• Opportunities for professional growth and skill development
• A supportive and inclusive team culture

As part of our leadership team, you will be responsible for:

• Tactical decision-making and managing unforeseen challenges.
• Overseeing a team of professionals across multiple disciplines.
• Providing guidance and mentorship to help employees develop their careers.
• Monitoring performance and providing constructive feedback.

Your expertise will guide the establishment of operational policies and procedures, enabling your team to meet our strategic objectives effectively. Your role is vital in implementing policies and selecting the best methods for optimal results.

If you are ready to take on a leadership role that drives impactful solutions within our organization, apply today!

Travel Required: 10%

This position is not eligible for sponsorship for work authorization now or in the future.

This position has a hybrid work schedule with three days in the office and an option for working remotely two days.

Education Required:

• Bachelor's degree or higher in the Information Technology (IT) field, or at least 10 years of relevant IT experience.

Skills and Experience Required:

• 7+ years of IT experience.
• 3+ years of experience managing direct reports.

Preferred:

• 7+ years of experience in HR Technology, with a focus on ServiceNow HRSD.
• Proven track record in leading HRSD implementations, including configuration and testing.
• Expertise in configurations and integrations with Oracle HCM or equivalent systems.