Junior Software Asset Admin

Job Description:

We are seeking a skilled ServiceNow Administrator with 2-4 years of experience to join our IT team at k2-services. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our organization. Roles & Responsibilities:

• ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.
• Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
• Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.
• User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.
• Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
• Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes. Qualifications:
• Experience: 2-4 years of experience working with the ServiceNow platform in an administrative role.
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Technical Skills: Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Familiarity with scripting languages such as JavaScript, HTML, and CSS.
• Knowledge of ITIL best practices and framework. Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.