Drive Business Outcomes with ServiceNow

Job Title: ServiceNow Specialist

We are seeking a skilled professional to drive the implementation, customization, and optimization of ServiceNow solutions.

As a ServiceNow Specialist, you will play a pivotal role in driving business outcomes by leveraging ServiceNow's capabilities. You will collaborate closely with cross-functional teams to understand business requirements, configure the platform, and provide ongoing support and enhancement.

Key Responsibilities:

• Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
• Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
• Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
• Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
• Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.

Required Skills and Qualifications:

• 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
• Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
• Strong understanding of IT Service Management (ITSM) processes and best practices.
• Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
• Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.
• Experience with Agile methodologies and DevOps practices is a plus.

Benefits:

You will have the opportunity to work on cutting-edge projects, develop your skills, and contribute to the growth of our organization.

We offer a dynamic and supportive work environment, competitive compensation, and opportunities for career advancement.