ServiceNow IT Infrastructure Optimization Expert

Job Title: ServiceNow ITOM Specialist

Location: Remote work from India.

Duration: 4+ months contract.

Interview Process: Video Interview.

Note: The candidate must have a valid passport and be willing to relocate to the USA or UAE after a 4-month contract.

About the Role:

We are looking for a skilled professional to help us improve visibility into our IT infrastructure. As a ServiceNow ITOM Specialist, you will play a key role in implementing and optimizing ITOM features, ensuring our Configuration Management Database (CMDB) is accurate, up-to-date, and driving real value.

Key Responsibilities:

• Configure and manage ServiceNow Discovery and Service Mapping.
• Create and maintain accurate application service maps.
• Troubleshoot MID server, probes, and discovery issues.
• Ensure CMDB health, data integrity, and compliance with governance policies.
• Collaborate with infrastructure, network, and app teams to support service visibility.

Requirements:

• 5+ years of experience working with ServiceNow ITOM, especially Discovery and Service Mapping.
• Strong knowledge of infrastructure, networking, and cloud platforms (AWS, Azure, etc.).
• Experience with CMDB, MID servers, and integration of monitoring tools.
• ServiceNow certification in Discovery or Service Mapping is a plus.
• ITIL knowledge and scripting experience (JavaScript) are desirable.