IT ServiceNow Administrator/Developer

About the position

The IT ServiceNow Administrator/Developer role at Mueller involves managing and enhancing the ServiceNow platform to improve business processes across various industries. The position requires a strong background in ServiceNow development, configuration, and administration, focusing on automating workflows and managing IT service management processes. This office-based role is pivotal in delivering innovative solutions and requires collaboration with cross-functional teams.

Responsibilities

• Manage and maintain ServiceNow instances, including production and sub-production environments. ,
• Develop, customize, and deploy ServiceNow applications such as ITSM, ITOM, and ITAM. ,
• Create and manage workflows, client scripts, business rules, UI policies, and catalog scripts to meet business needs. ,
• Implement ITIL processes such as Incident, Change, and Problem Management, along with Governance, Risk, and Compliance (GRC) functionalities. ,
• Conduct regular maintenance of CMDB and asset management, including performing Discovery, creating reports, and resolving conflicts between data sources. ,
• Collaborate with cross-functional teams and stakeholders to implement new Service Catalogs and workflows. ,
• Design and develop custom solutions using REST API, SOAP, JSON, and other integration technologies. ,
• Develop and deliver Performance Analytics dashboards and reports for stakeholders. ,
• Provide support and troubleshooting for product issues in ITSM, HRSD, Employee Center, and ITAM. ,
• Follow software development life cycle (SDLC) and release management processes to ensure smooth deployments.

Requirements

• 3+ years of experience as a ServiceNow Administrator/Developer in various industries such as retail, energy, financial, logistics, and legal. ,
• Preferred Certified ServiceNow Administrator and Developer. ,
• Expertise in ITSM, ITOM, HRSD, ITAM modules, and experience with integration and automation tasks. ,
• Strong knowledge of CMDB, asset management, and service catalog management. ,
• Excellent communication, documentation, and reporting skills. ,
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously. ,
• Familiarity with cloud provisioning and Azure integrations.

Nice-to-haves

Benefits

• Medical and dental insurance ,
• 401K plan with company match ,
• Employee Stock Purchase Plan program ,
• Short-term disability benefits ,
• Vacation ,
• Tuition reimbursement program ,
• Company-provided life insurance ,
• Long-term disability and supplement insurance at group rates