Servicenow Solution Architect – Csm / Global Travel Company / 100 Remote

Decskill is an IT Talent company born in 2014 with the main mission of providing value through knowledge.

We enable companies to face digital world challenges by providing business models that ensure technological capacity, flexibility, and agility. Our team consists of +600 people with offices in Lisbon, Porto, and Madrid. Main Areas

• Talent: We provide customers with an extension of their IT teams in technological aspects.
• Boost: Specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to your needs, at the desired speed.
• Connect: Consulting services, implementation, and management of IT infrastructures.

We create value for clients through skilled and value-added services, motivated professionals, or technology solutions that enable business operation and transformation. About the Role

The Service Management unit is currently growing, and we are looking for a ServiceNow Architect with solid experience as a CSM architect to support cross-functional design issues, focusing on the 'OnePortal' integration between Adobe and ServiceNow.

This role requires collaboration within a small team of specialists, working closely with Business Analysts and a senior developer. Responsibilities

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.
• Collaborate with development, integration, and product teams to ensure quality and consistency.
• Participate in design sessions, providing strategic and technical insights on integrations and user experience.
• Ensure compliance with architecture, security, and scalability standards.
• Propose improvements to optimize service flows and user experience within the CSM portal.
• Document the technical architecture, integration diagrams, and key processes. Requirements
• Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge.
• Experience designing CSM portals and integrating ServiceNow with external systems.
• Knowledge of integrations with Adobe or similar solutions.
• Experience designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Strong communication and collaboration skills in multidisciplinary environments.
• Advanced level of English. About Us
• Be part of a talented team.
• Incredible working environment.
• Full remote working mode.
• Opportunities to implement your ideas.

Ideal location: Spain or Portugal. Join Us

We prioritize and value your talent. If you are eager to grow professionally and have new ideas, this is the place for you.

We are committed to equality and non-discrimination, promoting diversity regardless of age, gender, ethnicity, race, nationality, or any other characteristic incompatible with dignity.