Servicenow Solution Architect – Csm / Global Travel Company / 100 Remote

Job Title: ServiceNow CSM Architect

Decskill is a leading IT Talent company, providing value through knowledge and expertise. We enable businesses to thrive in the digital world by offering innovative solutions that ensure technological capacity, flexibility, and agility. About Us:

• We operate in three main areas: Decskill Talent, Decskill Boost, and Decskill Connect.

Our mission is to create value for our clients by delivering skilled and motivated professionals, technology solutions, and business transformation services. Job Description:

We are seeking an experienced ServiceNow CSM Architect to join our growing IT Service Management unit. This role requires solid experience as a CSM architect to support cross-functional design issues, with a special focus on the 'OnePortal' integration between Adobe and ServiceNow.

In this project, you will work with a global company specialized in SaaS technology for the travel industry. You will be part of a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer. Responsibilities:

• Design and lead the architecture of solutions on the ServiceNow Customer Service Management (CSM) platform.
• Coordinate and execute the integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.
• Collaborate with development, integration, and product teams to ensure quality and consistency of solutions.
• Participate in cross-functional design sessions, providing strategic and technical insight on integrations and user experience.
• Ensure compliance with architecture, security, and scalability standards.
• Propose technical and functional improvements to optimize service flows and user experience within the CSM portal.
• Document the technical architecture, integration diagrams, and key processes related to the project. Requirements:
• Proven experience as a ServiceNow CSM Architect, with strong functional and technical knowledge.
• Specific experience in designing CSM portals and integrating ServiceNow with external systems.
• Knowledge and experience in integrations with Adobe or similar solutions.
• Experience in designing data flows, APIs, and service-oriented architectures (REST, SOAP).
• Communication and collaborative work skills in multidisciplinary environments.
• Advanced level of English. What We Offer:
• Be part of a talented team
• Incredible working environment
• Full remote working mode
• Opportunity to grow professionally Location:

Ideally Spain or Portugal. Want to Know More?

We prioritize and value your talent. If you are eager to grow professionally and are restless, don't hesitate to sign up. In the Decskill team, we are looking for you.

Decskill is committed to equality and non-discrimination. We promote talent from diverse backgrounds, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.