ServiceNow Business Analyst Specialist

We are seeking a highly skilled ServiceNow Business Analyst to join our team. This individual will play a critical role in ensuring the successful implementation of our business projects.

The ideal candidate will have 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform, with a strong understanding of CSM and ITSM modules.

Responsibilities include:

• Gathering, analyzing, and reviewing internal customer requirements;
• Maintaining a backlog in collaboration with external vendors and other Product Owners/Business Analysts;
• Reviewing each demand relative to platform out-of-the-box features and proposing alternatives when necessary;
• Providing guidance on process evolutions and platform capabilities;
• Staying updated with product evolutions and sharing relevant information within and outside the team;
• Organizing UATs and developing/update key test scenarios with external vendors;
• Proposing improvements within their functional perimeter;
• Driving functional workshops with end users, assisting vendors and stakeholders, and ensuring key topics are addressed;

This is an excellent opportunity for an experienced professional looking to take on new challenges and make a meaningful impact.

Key skills and qualifications include:

• 5-6 years of experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform;
• Strong understanding of CSM and ITSM modules;
• Good knowledge of ITIL;
• Experience in large transformation projects is a plus.

We are committed to equality and non-discrimination, and we recruit and promote based on diversity and inclusion.

The ideal candidate will be a self-motivated individual with excellent communication and problem-solving skills.

We offer a dynamic work environment and opportunities for growth and development.