ServiceNow Product Owner

ServiceNow Product Owner

Remote Work Opportunity

Type: Contract

Category: Program/Project Management

Industry: Technology

Job Type: Remote

Reference ID: JN-062025-102335

Description:

We are seeking an experienced Interim Product Owner to lead the establishment of the foundational Customer Service Management (CSM) application within ServiceNow and deliver the MVP for Risk Services.

The ideal candidate will have expertise in Agile methodologies, product ownership, and ServiceNow implementation. They will work closely with cross-functional teams to ensure alignment between stakeholders, development team, and business goals.

Main Responsibilities:

• Stand up and configure the foundational ServiceNow CSM platform to support Enterprise Services service lines.
• Define, prioritize, and oversee the implementation of the MVP for Risk Services in Agile WoW.
• Leverage the Risk MVP implementation to establish a repeatable documentation framework for other ES Service Lines.
• Ensure timely delivery of MVP with validated acceptance criteria and user feedback loops.

Deliverables:

• Product Vision and MVP Scope Document for Risk Services.
• Establish Implementation Library and documentation to be used for other ES Service Lines.
• Backlog and Roadmap for CSM and Risk Services MVP.
• Functional Foundational CSM Platform Configuration (baseline setup).
• Risk Services MVP deployed and validated in ServiceNow.
• Weekly status updates and bi-weekly sprint reviews.
• Knowledge transfer and transition plan for permanent PO once hired.

Requirements:

• Bachelor's Degree.
• Experience in product ownership, Agile methodologies, and ServiceNow implementation.
• Strong communication and collaboration skills.

About Us:

Eliassen Group is a leading strategic consulting company providing human-powered solutions. We strive to positively impact the lives of our employees, clients, consultants, and communities.