ServiceNow Business Process Consultant - Now Hiring

This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

The successful candidate(s) will be responsible for, but not limited to, the following duties:- Conduct in-depth analysis of current business processes and workflows to identify improvement opportunities during ServiceNow implementation.-

Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management and IT Operations Management.- Design and implement tailored ServiceNow solutions that optimize operational efficiency and align with business objectives.-

Lead the development of process documentation, including process maps and standard operating procedures, ensuring compliance with industry best practices.-

Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.-

Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.-

Provide strategic guidance on integrating ServiceNow with other systems ensuring seamless workflow and data consistency.- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications: Skills and Experience Requirements:-

Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management and ITOM systems, preferably including experience with ServiceNow.-

Demonstrated ability in leading business process reengineering and optimization projects, with a track record of delivering tangible improvements.-

Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.-

Excellent communication, presentation, and facilitation skills, capable of engaging effectively with both technical teams and business stakeholders.-

Experience in conducting workshops and training sessions for a diverse audience, ensuring effective knowledge transfer and adoption of new processes.-

Knowledge of ITIL frameworks and experience in integrating various IT systems and platforms for streamlined operations.

Preferred:- ITIL v3 certification- Excellent analytical and problem-solving skills-

Excellent verbal and written communication skills-

Strong presentation development and Customer Presentation skills-

Successful teamwork experience & demonstrated leadership abilities This opportunity will suit a motivated Business Process Consultant with a demonstrated record of offering ServiceNow related design and development support, successfully delivering on a wide range of ServiceNow related technical engagements.

The successful candidate(s) will be responsible for, but not limited to, the following duties:- Conduct in-depth analysis of current business processes and workflows to identify improvement opportunities during ServiceNow implementation.-

Collaborate closely with stakeholders to understand business needs and translate them into functional requirements for ServiceNow implementation, particularly in IT Service Management and IT Operations Management.- Design and implement tailored ServiceNow solutions that optimize operational efficiency and align with business objectives.-

Lead the development of process documentation, including process maps and standard operating procedures, ensuring compliance with industry best practices.-

Facilitate workshops and training sessions to educate stakeholders and users on new processes and ServiceNow functionalities.-

Monitor and analyze post-implementation performance to identify areas for continuous improvement and optimization.-

Provide strategic guidance on integrating ServiceNow with other systems ensuring seamless workflow and data consistency.- Act as a liaison between the technical team and business units, ensuring clear communication and understanding of process changes.

Qualifications: Skills and Experience Requirements:-

Minimum of 4 years of experience in business process consulting or analysis, with a focus on IT service management and ITOM systems, preferably including experience with ServiceNow.-

Demonstrated ability in leading business process reengineering and optimization projects, with a track record of delivering tangible improvements.-

Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.-

Excellent communication, presentation, and facilitation skills, capable of engaging effectively with both technical teams and business stakeholders.-

Experience in conducting workshops and training sessions for a diverse audience, ensuring effective knowledge transfer and adoption of new processes.-

Knowledge of ITIL frameworks and experience in integrating various IT systems and platforms for streamlined operations.

Preferred:- ITIL v3 certification- Excellent analytical and problem-solving skills-

Excellent verbal and written communication skills-

Strong presentation development and Customer Presentation skills-

Successful teamwork experience & demonstrated leadership abilities