ServiceNow Admin

The purpose of this role is to design, test and maintain Service Now HRSD applications, ensuring they meet 100% quality assurance parameters. Key Responsibilities:

• Design and develop software solutions by studying information needs, systems flow, data usage and work processes
• Investigate problem areas and facilitate root cause analysis of system issues and problem statements
• Analyze client requirements and convert them into feasible designs
• Collaborate with functional teams to investigate software requirements and confer with project managers on software capabilities

Status Reporting and Customer Focus:

• Capture all requirements and clarifications from the client for better quality work
• Take feedback regularly to ensure smooth and on time delivery
• Participate in continuing education and training to remain current on best practices

Behavioral Competencies:

• Formulation & Prioritization
• Innovation
• Execution Excellence
• Passion for Results

Additional Responsibilities:

• Perform coding and ensure optimal software/module development
• Determine operational feasibility by evaluating analysis, problem definition, requirements and proposed software
• Develop and automate processes for software validation
• Modify software to fix errors, adapt it to new hardware or improve its performance

Status Reporting and Customer Focus (continued):

• Capturing all requirements and clarifications from the client for better quality work
• Taking feedback on a regular basis to ensure smooth and on time delivery
• Documenting very necessary details and reports in a formal way

This role requires strong technical skills, excellent communication and customer service skills, as well as the ability to work effectively in a team environment.