ServiceNow Project Manager/Business Analyst

We empower clients and people to realize their full potential by providing professional services globally. Our inclusive culture and exceptional people drive our success and client satisfaction. Key Responsibilities:

• Analyze and develop improvement opportunities, documenting functional design and process flow diagrams.
• Evaluate Service Management business processes and anticipate requirements for improvement.
• Analyze diverse business needs and develop automation solutions on the ServiceNow platform.
• Effectively communicate insights and plans to cross-functional teams and management.
• Stay up-to-date with industry knowledge of Service Management and ServiceNow functionality.
• Design and develop applications and add-ons for the ServiceNow platform.
• Configure Workflow, Application UI, and Customize ServiceNow applications.
• Perform enhancement requests and upgrades of ServiceNow. Required Qualifications:
• Bachelor's degree in IT, MIS, Computer Science, or related field, or technology-focused MBA.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum 2-4 years of experience in IT Integration, Outsourcing, Performance Consulting, or Management Consulting.
• Minimum 3 years of ServiceNow experience.
• Minimum 2 years of experience working in a large organization or professional services firm.
• Strong oral and written communication skills.
• Able to work successfully in a team-oriented environment. Preferred Qualifications:
• ServiceNow Certified Implementation (CIS) certifications.
• Involvement in implementation projects with multiple ServiceNow applications.
• Skills in workflow analysis, design, and process re-engineering principles.

We support our people's wellbeing by delivering personalized programming for their physical, emotional, financial, and community wellbeing.