ServiceNow Engineer II

Kforce has a client that is searching for a ServiceNow Engineer II in Addison, TX. We are building a small and knowledgeable ServiceNow team as we build out SN in a different environment.

Overview: The Engineer II, ServiceNow is responsible for the design, development, implementation, administration, and maintenance of solutions on the ServiceNow platform. This role blends technical expertise with analytical skills to translate business requirements into effective ServiceNow solutions and provide technical leadership to the development team. The Engineer II, ServiceNow bridges the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to executives across all departments, to gather requirements, analyze processes, and ensure the successful implementation of HR and Workplace Service Delivery solutions through ServiceNow. The individual will ensure alignment with ITIL best practices, organizational standards, and contribute to the platform's roadmap and strategic direction.

Responsibilities:

• Work with business users to understand needs and evaluate new, unused, or not fully leveraged features and present those features to key stakeholders for consideration in an upcoming release or inclusion in the roadmap
• Design, development, administration, and implementation of ServiceNow solutions, ensuring quality and consistency
• Provide technical guidance and mentorship to other developers on the ServiceNow platform
• Conduct code reviews, enforce coding standards, and contribute to continuous improvement initiatives
• Support ServiceNow platform administration tasks such as monitoring, upgrades, and access management
• Document business requirements, user stories, and acceptance criteria
• Translate business needs into functional and technical requirements for ServiceNow
• Analyze existing workflows, associate them with proper product/portfolio suites, and recommend process improvements
• Bachelor's degree in Computer Science or Computer Engineering
• 5 years of relevant experience
• Experience in lieu of required education is acceptable
• Strong knowledge of ServiceNow modules, such as ITSM, ITOM, ITBM, etc.
• Experience in business process analysis and workflow automation
• Ability to create user stories, process flows, and functional specifications
• Familiarity with Agile/Scrum methodologies
• Strong analytical, critical thinking, and problem-solving abilities
• Certification(s) in Business Analysis preferred
• Certified ServiceNow System Administrator (CSA), Certified ServiceNow Implementation Specialist, or Certified ServiceNow Application Developer (CAD) preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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