Principal ServiceNow Developer/Architect (US Remote Available) - 32511

Software Developer/Architect

We are seeking a dynamic Software Developer/Architect with strong ServiceNow development skills to lead the overall ServiceNow platform at Splunk.

This role will involve developing software development practices to improve the platform, understanding and communicating how to achieve business outcomes leveraging the Servicenow platform's capabilities, influencing product integrations and design with an impact on our customer value. Responsibilities:

• Provide guidance on ServiceNow best practices and standards in cross-functional planning.
• Translate business requirements into platform solution options to meet business objectives.
• Offer technical development guidance to junior team members.
• Develop program logic for new applications or analyze and modify logic in existing applications.
• Design, code, test, debug, document, implement, and maintain software applications.
• Analyze requirements, and maintain, test, and integrate application components.
• Ensure system improvements are successfully implemented.
• Handle incidents per published SLAs, ensure system stability by leading required maintenance schedule, and address system issues impacting SLAs.
• Implement ServiceNow workflows that integrate with external web services (API Webhooks).
• Design and develop a workflow framework that can be applied to many workflows, continuing to seek new opportunities to improve current manual processes.
• Provide standard methodologies for guiding adoption and influencing customers to make investments in the solution.
• Define the services that ServiceNow delivers and get alignment with customers on service definitions, SLAs, and critical metrics.
• Maintain a ServiceNow roadmap that plans out investments in system maintenance, upgrade schedules, system improvements, and additions to the ServiceNow ecosystem that align with long-term goals and objectives of IT and SNOW's customers. Qualifications:
• 12+ years of overall IT and ITSM experience.
• 8+ years' experience developing on the ServiceNow platform.
• Experience in HTML, CSS, JavaScript, AJAX.
• Experience with one popular web framework - React, AngularJS.
• Understanding of working with DOM.
• Ability to develop web services and host on a micro-service framework.
• Understand and abide by RESTful API guidelines.
• Follow standard methodologies of software development - logging, unit testing, code reviews, etc.
• ServiceNow Experience should include scripting, platform configuration, design, and deployment.
• Custom application development on the ServiceNow platform including Custom UI Pages and content in the CMS.
• Experience managing CMDB.
• Experience with patching and upgrades.
• Excellent communication skills. Preferred Qualifications:
• Experience with MySQL / SQL Server & NoSQL / Relationship DB.
• Integration experience (SOAP, REST, JSON as well as JDBC and file imports).
• Experience implementing systems using Agile/Scrum methodology.
• Administration of a ServiceNow instance.
• ServiceNow Certified Systems Administration (CSA) certification.
• Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.).
• ServiceNow Certified Application Developer certification.
• ServiceNow Service Portal micro-certifications.
• Experience with working or developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS. What We Offer:
• A constant stream of new things to learn. We're always expanding into new areas, bringing in open-source projects, contributing back, and exploring new technologies.
• A set of hardworking, innovative, open, fun, and dedicated peers, all the way from engineering and QA to product management and customer support.
• Growth and mentorship. We believe in growing engineers through ownership and leadership opportunities. We also believe mentors help both sides of the equation.
• A stable, collaborative, and supportive work environment.