ServiceNow Consultant

Modern Technology Company Overview

We are a modern technology company disrupting the market and bringing to life the art of the possible for our clients. Our team is passionate about building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems.

We surround our technologists with interesting challenges, innovative minds, and emerging technologies.

This role is expected to act as a Developer for ServiceNow engagements by proposing, architecting, and leading ServiceNow solution delivery based on the requirements provided by the Slalom team and the Client.

The solutions should be holistic in nature and include repeatable designs for productivity.

• Domain Expertise: In addition to domain expertise, they should be comfortable interacting outside of the IT department with the business.
• Critical Thinking: Critical thinking and working in unfamiliar sectors will be required. Solution Delivery Responsibilities
• Support projects to implement IT focused ServiceNow solutions in client environments -- aligning with ServiceNow Implementation and Technical Best Practices.
• Participate in and provide guidance during process mapping, functional design, and analysis workshops.
• Work with business process owners/SMEs to develop technical solutions including validation of the customer requirements with regards to 'needs' vs. 'wants'.
• Lead the delivery of ServiceNow solutions through estimation of effort, creation of user stories all based on and considering ServiceNow and process design best practices and standards.
• Support testing of implemented solutions.
• Write technical deliverables that are complete, consistent, high quality, and delivery the desired information.
• Travel expectations: up to 30% regional travel. Required Skills and Experience
• You have experience delivering complex transformations, with multiple stakeholders recommending and implementing solutions for exceptional outcomes.
• Ability to communicate and build relationships with all levels of an organization from end users to senior executives, including both technical and non-technical audiences.
• Capable and reliable in meeting tight schedules and deadlines as well as high attention to detail while maintaining clear customer expectations throughout the life cycle of an engagement.
• Experience 5+ years of broad ServiceNow experience across the platform.
• Platform upgrades, patches, etc.
• Custom Applications
• Mobile Platform
• Virtual Agent
• Ability to configure ServiceNow discovery and Service Mapping to discover infrastructure components.
• Ability to set up and maintain discovery schedules, configure probes, and troubleshoot issues.
• Ability to configure MID servers
• Very good knowledge of Service Portal and how it maps to AngularJS. Should be able to write and maintain custom AngularJS directives.
• Experience implementing specific ServiceNow Product suites (HR, CSM, GRC, ITSM, ITOM, HAM, SAM, etc.)
• Proven ability to leverage the ServiceNow platform to automate common requests (service catalog) and integrate with common platforms (Active Directory, SCCM, Workday, SaaS applications, etc.) using programmatic methods (e.g., APIs, microservices)
• Advanced in JavaScript, Angular, Angular JS, PowerShell, MySQL, CSS, Web Services (REST/SOAP, XML, and HTML)
• Advanced knowledge of network infrastructure - networks, protocols, email (SMTP, POP3)
• Good understanding of basic application, server, network, storage, and cloud infrastructure components.
• Proficient with IAM constructs such as LDAP, VPN, SSL, SAML/SSO etc.
• Demonstrated work history with Agile development methodology Certifications
• Bachelor's or Master's degree in IT, Computer Science, IS or business-related field or equivalent professional experience.
• Certified System Administrator Certification (CSA)
• Certified Implementation Specialist (CIS - ITSM, ITOM, ITBM, ITAM, GRC)
• Certified Application Developer (CAD)
• ITIL or IT4IT certification About Us

We are a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running.