ServiceNow Product Manager

Job Title ServiceNow Product Manager Corporate Title Vice President Location Jacksonville

Description

You will be joining the Foundational Platforms team responsible for the strategy and development of core, cross-technology software tool sets for Information Technology (IT) Service Management and IT Asset Management. These products are vital to friction-less processes that rely on golden source data, and enable intelligent use and management of the application/service estate. The Foundational Platforms team drives improvement in governance processes and exposes data necessary for analytics and automation opportunities.

Key Responsibilities

• Create Objectives and Key Results (OKRs) for the Product Management Chapter, ensuring an outcomes-based value management is in place.
• Develop communication, leadership, and collaboration skills to identify previously unseen challenges and possible opportunities with end-user customers and team members.
• Owns the demand management process for their product lines, including intake, evaluation, and approval.
• Participate in annual budget planning to ensure appropriate resource allocation against Strategy.
• Collaborate with ServiceNow Council and SteerCo to build trust and understanding.
• Hire, develop, and evaluate Product Chapter success.

How You'll Lead

• Set long-term vision and product-line-level strategy.
• Conduct performance reviews, report on performance metrics, and create plans to improve performance.
• Prioritize team health and performance by detecting and resolving people issues.

Requirements

• Demand Management (Assistance with requests, Collate, Assess, Align).
• Product Governance and Demand Assessment - platform alignment, business process, technical, operational, Organisation Change Management.
• Product Management (Forming the Product Backlog, Release & Sprint planning, Refining the Sprint Backlog, Feature Authoring & Story Validation, Story Prioritization).
• Bachelor's degree or equivalent required.

Skill Enhancements

• Advanced/Expert level experience within IT at large corporate environments, specifically around Product Management or in Financial Services Technology in a client-facing function.
• Proficient Project Management experience.
• ServiceNow foundational knowledge.
• IITIL/best practice service context.
• Ability to work cross-functionally in virtual teams and in matrix structures.

About Deutsche Bank

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories.