ServiceNow Business Process Consultant, ITSM

Job Title: Business Process Consultant

We are seeking a highly skilled Business Process Consultant to join our team at mycnajobs. The ideal candidate will have a strong background in IT Service Management (ITSM) and experience working with customers to achieve their business outcomes. Key Responsibilities:

• Deliver Industry Best Practice guidance to customers
• Lead process changes aspects of project/solution delivery
• Maintain trusted advisor status with the customer throughout the engagement
• Work with clients to manage business change required within their organization Requirements:
• 5+ years of consulting experience in ITSM-related process and platform implementation engagements
• Experience in process definition, mapping, and advising towards best practice and continuous improvement
• ITIL v3 or v4 Managing Professional or Strategic Leader Certification
• 3+ years' experience with the ServiceNow platform Benefits:
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays

The successful candidate will be located in Canada and will have excellent communication skills, both verbal and written, as well as active listening skills. They will also have strong presentation and facilitation skills and advanced MS Office skills.