ServiceNow System Administrator

About Us at Power3-Solutions

We provide a fresh alternative to ordinary consulting firms, offering tailored approaches and advice to address complex business, IT, and analytic challenges. Our interdisciplinary approach helps clients meet their unique needs in any industry.

The DOD SkillBridge Program allows us to host active-duty military members for skilled internships during their final 6 months of service. We assist current military members with transitioning into civilian employment.

ServiceNow System Administrator Role

The ServiceNow System Administrator will be responsible for daily administration, configuration, and ongoing maintenance of the ServiceNow platform. This role involves managing instances, implementing enhancements, and ensuring stability and reliability.

Responsibilities

• Perform day-to-day administration of the ServiceNow platform, including user and group management, ACLs, business rules, UI policies, UI actions, and client scripts.
• Configure and maintain ServiceNow applications, including Incident, Problem, Change, Service Catalog, Knowledge, and CMDB.
• Develop and implement enhancements, updates, and upgrades to the ServiceNow platform.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and reliability.
• Create and maintain system documentation, including technical specifications, user guides, and operational procedures.
• Work with business stakeholders to gather requirements and implement solutions that meet their needs.
• Provide technical support and troubleshooting for ServiceNow-related issues.
• Ensure data integrity and security within the ServiceNow platform.
• Collaborate with other IT teams to integrate ServiceNow with other systems and tools.

Requirements

Minimum of Top Secret (or higher) clearance is required. We are an Equal Opportunity/Affirmative Action employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.