servicenow technical consultant

Job Description

• Seeking a ServiceNow Technical Consultant for SPM.
• A trained and certified ServiceNow Professional with experience in SPM.
• All work will be completed in ServiceNow and will require experience with the ServiceNow Create methodology using SDLC and PPM for all project status, requirements, story management and testing.
• Interacting daily within ServiceNow to manage stories, customer incidents and requests related to the build and implementation of ServiceNow Applications, Modules, etc.
• The initial project will involve expanding SPM including Project and Portfolio Management and Financials.
• Candidates must be able to speak to what the client needs to do based on prior engagements.
• This project will be based in PST.

Find out more about this role by reading the information below, then apply to be considered.

What You'll Do

• Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications
• Implement IT Infrastructure Library (ITIL)-based workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
• Implement Project Management Professional (PMP)-based system configurations in ServiceNow including program, portfolio and project tasks as well as settings and data for timecards, resource assignments and financial project reporting
• Guide clients towards out-of-the-box features and best practices
• When needed, apply Agile software development practices for customizations to the platform
• Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
• Effectively manage and execute high level tasks assigned via 'stories'
• Assists junior analysts through project(s) lifecycles
• Manage work against demanding timelines
• Communicate professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

What You'll Need

Required:

• Deep functional and technical knowledge of the ServiceNow SPM module and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
• 5+ years of ServiceNow Development
• Hands-on experience with Strategic Portfolio Management (SPM)
• Solid experience with integration.
• Current ServiceNow Certified System Administrator (CSA) is required
• Current ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) is required
• Background in either software development or IT Service management
• Understanding of ITIL concepts and IT Service Management (ITSM) practices and procedures
• Understanding of Project Portfolio Management (PPM) practices and procedures
• Understanding of Agile based approach to software development (SCRUM experience a plus)
• Ability to work remotely and largely unsupervised, and to deliver to written requirements
• Effective communication skills via verbal and non-verbal methods
• Strong attention to detail
• Problem solving ability
• Flexible and the ability to manage multiple projects concurrently

Preferred:

• Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

ITIL v4 certification